Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


Processing


It usually takes 2-5 business days to process your order. It may take longer during holiday times. Please check carefully and confirm your shipping address before submitting the order. And please contact us at service@tranya.com within 24 hours in case of any changes to make to your shipping address. If any loss due to wrong shipping address, it won't be covered by the warranty policy.


Shipping


We offer worldwide shipping from China, generally takes 7-20 business days. For some countries, it may take longer. Below is the shipping period for your reference. Due to the situation of quarantine, the local post office may deliver your package to your door, your mailbox, or pick up points. Please keep an eye on the tracking information after your order is shipped out.

Country Shipping Period Country Shipping Period
Hungary 15-25 days Japan 10-20 days
Argentina 30-40 days Korea 10-20 days
Australia 10-18 days Mexico 20-28 days
Austria 15-20 days Netherlands 10-18 days
Belarus 14-20 days New Zealand 10-20 days
Belgium 10-18 days Norway 15-20 days
Brazil 20-35 days Peru 16-28 days
Canada 20-31 days Poland 14-18 days
Chile 20-28 days Portugal 12-18 days
Colombia 20-30 days Russia 15-22 days
Czech Republic 12-20 days Saudi Arabia 15-22 days
Denmark 13-20 days Singapore 10-18 days
Estonia 10-20 days South Africa 20-35 days
Finland 15-20 days Spain 7-15 days
France 7-15 days Sweden 15-23 days
Germany 7-15 days Switzerland 8-18 days
Greece 20-25 days Thailand 7-14 days
India 10-20 days Turkey 18-28 days
Indonesia 10-20 days Ukraine 14-22 days
Ireland 12-18 days United Kingdom 7-15 days
Israel 18-25 days United States 20-31 days
Italy 7-15 days



Delivery

Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. Please note that it usually takes 2-3 business days for the carrier to update information online. We will also e-mail you if there is any unsuccessful delivery. Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.


Important Notice:

Processing time: In order to guarantee the quality of our products, Tranya has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.


Custom Tax or Duty:

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.


APO/FPO/DPO Shipping:

We apologize that military addresses (APO, FPO, DPO) cannot be delivered.