Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It usually takes 2-5 business days to process your order. It may take longer during holiday times. Please check carefully and confirm your shipping address before submitting the order. And please contact us at service@tranya.com within 24 hours in case any changes to made to your shipping address. If any loss due to wrong shipping address, it won't be covered by warranty policy.
Shipping
We offer worldwide shipping from China, generally takes 7-20 business days. For some countries, it may take longer. Below is the shipping period for your reference.
Country | Shipping Period | Country | Shipping Period |
Hungary | 9-16 days | Japan | 8-17 days |
Argentina | 30-40 days | Korea | 8-17 days |
Australia | 8-15 days | Mexico | 20-28 days |
Austria | 12-20 days | Netherlands | 7-15 days |
Belarus | 14-20 days | New Zealand | 10-20 days |
Belgium | 6-15 days | Norway | 10-20 days |
Brazil | 18-28 days | Peru | 16-28 days |
Canada | 10-18 days | Poland | 14-18 days |
Chile | 20-28 days | Portugal | 12-18 days |
Colombia | 20-30 days | Russia | 15-22 days |
Czech Republic | 12-20 days | Saudi Arabia | 15-22 days |
Denmark | 13-20 days | Singapore | 6-15 days |
Estonia | 10-20 days | South Africa | 20-35 days |
Finland | 15-20 days | Spain | 7-15 days |
France | 7-15 days | Sweden | 15-23 days |
Germany | 7-15 days | Switzerland | 8-18 days |
Greece | 20-25 days | Thailand | 7-14 days |
India | 10-20 days | Turkey | 18-28 days |
Indonesia | 10-20 days | Ukraine | 14-22 days |
Ireland | 12-18 days | United Kingdom | 7-15 days |
Israel | 18-25 days | United States | 7-15 days |
Italy | 7-15 days |
Delivery
Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. Please note that it usually takes 2-3 business days for the carrier to update information online. We will also e-mail you if there is any unsuccessful delivery. Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
Processing time: In order to guarantee the quality of our products, Tranya has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Custom Tax or Duty:
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.