Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


Processing


It usually takes 2-5 business days to process your order. It may take longer during holiday times. Please check carefully and confirm your shipping address before submitting the order. And please contact us at service@tranya.com within 24 hours in case any changes to made to your shipping address. If any loss due to wrong shipping address, it won't be covered by warranty policy.


Shipping


We offer shipping worldwide, generally takes 7-20 business days.

Country Shipping Period Country Shipping Period
Hungary 9-16days Japan 8-15days
Argentina 30-40days Korea 8-15days
Australia 10-15days Mexico 20-28days
Austria 12-20days Netherlands 7-15days
Belarus 10-18days New Zealand 10-20days
Belgium 6-15days Norway 10-20days
Brazil 16-25days Peru 16-28days
Canada 10-14days Poland 14-18days
Chile 15-25days Portugal 12-18days
Colombia 20-30days Russia 11-18days
Czech Republic 12-20days Saudi Arabia 15-22days
Denmark 13-20days Singapore 6-15days
Estonia 10-20days South Africa 20-35days
Finland 15-20days Spain 8-15days
France 7-15days Sweden 15-23days
Germany 7-15days Switzerland 8-18days
Greece 20-25days Thailand 7-14days
India 7-17days Turkey 11-18days
Indonesia 8-18days Ukraine 11-18days
Ireland 12-18days United Kingdom 8-15days
Israel 8-15days United States 7-15days
Italy 16-20days



Delivery

Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. Please note that it usually takes 2-3 business days for the carrier to update information online. We will also e-mail you if there is any unsuccessful delivery. Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.


Important Notice:

Processing time: In order to guarantee the quality of our products, Tranya has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.


Custom Tax or Duty:

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.


APO/FPO/DPO Shipping:

We apologize that military addresses (APO, FPO, DPO) cannot be delivered.