Tranya provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty period
12 months

30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Tranya’ factory for inspection, the refund process will begin.





30-Day Money-Back Guarantee
Return has to include all accessories?
Yes
Return requires original packaging?
Yes
When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our factory)
When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our factory)
Refunds for delivery costs Quality issue only
Refund for return shipping costs Quality issue only
Refund for lost/damaged item returns Take responsibility for the returns with a prepaid shipping label only
Return from overseas - customer taken it there Not accepted
Return from overseas - we shipped it there Accepted, but only for refund

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Tranya’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues






Warranty Claims
When does the warranty start? The date the item was purchased
Troubleshooting results? Yes
Return needed? Warranty can be processed without returns in certain cases, at the discretion of Tranya
Should I keep all the accessories in case of a return? Including, but not limited to
Will I receive refunds for delivery costs? Yes
Will I receive refunds for return shipping costs? Yes
Does a return require the original packaging? No
Does the warranty apply overseas? - customer brought it there Limited warranty is restricted to the country of purchase
Does the warranty overseas? - we shipped it there Limited warranty is restricted to the country of purchase
Is there warranty for free products? No
Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? No
Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? The customer

Notice:
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Tranya will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Tranya and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Tranya will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Tranya and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does the warranty not cover?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
• Accidents
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility

Tranya will service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. Tranya shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Tranya products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact Tranya

For customer service please contact: service@tranya.com